Refunds and Reprints

Last updated 10 November 2026

Printed books

Every copy is made to order. You can cancel for a full refund for 24 hours after you order; after that it goes to print.

If your book arrives damaged, has a printing fault, or never arrives, tell us within 30 days and we'll reprint it free or refund you in full, whichever you prefer.

How to tell us. Open the order in Your orders and choose “Something wrong with your copy?”.

“Never arrives” means it hasn’t come 10 days after the latest delivery date we gave you. The 30 days start from then.

Change of mind. Each book is printed just for you, so we can’t refund one that has gone to print unless it’s damaged, faulty or lost.

The printed copy included with your book. If it’s cancelled or refunded, it comes back to your book so you can order it again.

Books and gifts

Buying a Life Story or a First Year journal, for yourself or as a gift, lets you write it in Telltale. These purchases can’t be refunded. A gift code never expires, and it can’t be exchanged for cash.

Questions

Email help@telltalestories.com.